7vv Privacy Policy – How We Handle Your Data

1 Introduction

This Privacy Policy explains how 7vv ("we", "us", "the Platform") collects, uses, stores and protects personal information belonging to players who use the 7vv website at 7vv.onl and the 7vv mobile application ("the App").

This policy applies to all players registered on 7vv, including those who deposit and play using PKR via JazzCash, Easypaisa, Raast or bank transfer, as well as visitors to the website who have not yet registered an account.

By registering an account or continuing to use the 7vv platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions which govern your use of the platform as a whole.

We take our responsibility regarding your personal data seriously. The information we collect is used only for purposes that are directly connected to operating a secure and functional online gaming platform for adult players in Pakistan. We do not use your data in ways that go beyond what is reasonably necessary for those purposes.

2 Data We Collect

The personal data 7vv collects falls into the following categories depending on how you interact with the platform:

We collect only what is reasonably necessary. You are not required to provide more personal information than what is needed to register, verify your identity and use the platform's core features.

3 How We Use Your Data

The personal information we collect is used for the following purposes:

• Account setup and management: To create your 7vv account, verify your identity and age, and maintain your account in an operational state.
• Processing payments: To handle PKR deposits and withdrawals via your chosen payment method — JazzCash, Easypaisa, Raast or bank transfer — and to maintain accurate financial records.
• Platform operation: To allow you to bet on cricket, PSL, T20, football and Esports markets, play live casino games, access the game lobby, and use fish games.
• Security and fraud prevention: To detect suspicious activity, investigate potential violations of our Terms and Conditions, prevent duplicate accounts, and protect the integrity of the platform.
• Customer support: To respond to your queries, resolve disputes, and communicate with you about your account.
• Legal and compliance obligations: To meet applicable obligations related to identity verification, financial record-keeping and responsible gaming requirements.
• Platform improvement: Aggregated and anonymised usage data is used to understand how players interact with the platform and to identify areas for improvement.
• Promotions and offers: If you have opted in to communications, to inform you about bonuses, promotions and new features on 7vv. You can opt out at any time.

4 Legal Basis for Processing

7vv processes your personal data on the following bases:

• Contractual necessity: Processing that is necessary to perform the agreement between you and 7vv — for example, verifying your account, processing deposits and settling bets.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including identity verification and financial record-keeping.
• Legitimate interests: Processing that is in the legitimate interests of 7vv or its players — such as fraud prevention, platform security and improving the service — provided those interests are not overridden by your rights.
• Consent: Where you have given clear consent — for example, opting in to receive promotional communications. You can withdraw consent at any time by contacting support.

5 Sharing Your Data

7vv does not sell, rent or trade your personal data to third parties for marketing or any other commercial purpose. Your information may be shared only in the following circumstances and only to the extent necessary:

• Payment processors: Financial data is shared with payment providers such as JazzCash, Easypaisa, Raast and banking partners strictly for the purpose of processing your PKR deposits and withdrawals. These providers handle your data under their own security standards.
• Identity verification partners: Where necessary to verify your identity or age, information may be shared with specialist verification service providers who are contractually bound to keep it confidential.
• Technology and hosting providers: Platform infrastructure, server hosting and software services used to run 7vv may involve third-party providers who process data on our behalf under data processing agreements.
• Legal and law enforcement: If required by a valid legal request, court order or applicable law, 7vv may disclose your data to relevant authorities. We will only do so to the extent strictly required.
• Business transfers: In the event of a merger, acquisition or sale of assets involving 7vv, your data may be transferred as part of that transaction. You will be notified of any such transfer that materially affects this policy.

6 Payment Data & PKR Transactions

All financial transactions on 7vv are conducted in PKR (Pakistani Rupees). When you make a deposit or request a withdrawal, the following applies to your financial data:

• Your JazzCash number, Easypaisa account, Raast ID or bank account details are stored securely and used only to process transactions associated with your 7vv account.
• Payment credentials are never shared with other players or used for any purpose other than processing your deposits and withdrawals.
• Transaction histories — including deposit amounts, withdrawal requests and dates — are retained as part of your account record for the duration required by financial record-keeping obligations.
• All financial data is transmitted over encrypted connections. We do not store complete card details or mobile banking PINs on our servers.
• Deposits must originate from a payment account in your own name. Third-party deposits are flagged for investigation as they may indicate fraudulent activity or attempts to obscure the origin of funds.

If you notice any transaction on your 7vv account that you did not authorise, contact support immediately with your transaction reference so the matter can be investigated promptly.

7 Cookies & Tracking Technologies

The 7vv website and App use cookies and similar technologies to provide you with a better experience and to help us understand how the platform is being used. The types of cookies we use include:

• Essential cookies: Required for the website to function correctly. These include session cookies that keep you logged in and security cookies that protect against unauthorised access. These cannot be disabled without breaking core functionality.
• Preference cookies: Remember your settings and preferences — such as your preferred language or game lobby view — so you do not need to reset them each visit.
• Analytics cookies: Collect anonymised information about how players navigate the platform, which pages are visited most, and where technical errors occur. This data is used in aggregate to improve the platform — it is not linked back to individual player profiles.
• Marketing cookies: Only used if you have opted in to promotional communications. These help ensure that any offers shown to you are relevant to your activity on the platform.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may prevent certain parts of the platform from working correctly. The 7vv App may use similar device-level tracking technologies governed by your mobile operating system's privacy settings.

8 Data Retention

We retain your personal data for as long as is necessary for the purposes set out in this policy. The specific retention periods we apply are as follows:

• Active accounts: Personal and account data is retained for the full duration that your 7vv account remains active.
• Closed accounts: Following account closure, we retain identity and financial records for a minimum period required to meet applicable obligations and to handle any disputes or chargebacks that may arise after closure.
• Support communications: Records of support interactions are retained for a reasonable period to allow for follow-up and to improve support quality.
• Marketing consent records: Where you have opted in to promotional communications, a record of that consent is kept for as long as needed to demonstrate compliance.

When personal data is no longer required and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Data Security

Protecting your personal and financial information is a core priority for 7vv. We implement a range of technical and organisational measures to safeguard the data we hold, including:

• Encryption: Data transmitted between your device and 7vv's servers is encrypted using industry-standard TLS protocols. Sensitive stored data is encrypted at rest.
• Access controls: Access to personal data within 7vv's systems is restricted to authorised personnel on a need-to-know basis. All internal access is logged and monitored.
• Secure infrastructure: 7vv's platform is hosted on secure server environments with regular security assessments and monitoring for unusual activity.
• Account security: Players are responsible for maintaining the confidentiality of their own login credentials. 7vv will never ask for your password by email, SMS or support chat.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security concern related to your 7vv account — such as unauthorised access or a suspicious transaction — please contact support immediately.

10 Your Rights Over Your Data

As a 7vv player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact 7vv support with your registered contact details.

We aim to respond to all data rights requests within a reasonable timeframe. In some cases — particularly for erasure requests — we may need to retain certain data to meet legal or financial record-keeping requirements even after an account is closed.

11 Children's Privacy

The 7vv platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If a person under 18 registers an account by misrepresenting their age, their account will be closed as soon as the issue is identified, all related data will be deleted where possible, and any deposits made will be reviewed individually.

If you are a parent or guardian and believe that a minor in your care has accessed 7vv or provided personal information to the platform, please contact us immediately so we can take appropriate action.

To prevent underage access, we recommend that adults keep their 7vv account credentials secure and log out fully when using shared devices in a household with younger members. For more guidance, visit the Responsible Gaming page.

12 Changes to This Privacy Policy

7vv may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements to our data practices. When the policy is updated, the revised version will be published on this page with a new "last updated" date.

For significant changes that materially affect how your data is used, 7vv will make reasonable efforts to inform active players through an in-platform notification or by email to your registered address. Continuing to use the platform after an updated policy has been posted means you accept the revised terms.

We recommend checking this page periodically — particularly when you notice the "last updated" date has changed. If you disagree with any update to this policy, please contact support to discuss your options, including account closure.

13 Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or how 7vv handles your personal data, please get in touch with our support team:

• Email: [email protected] (plain text — not a clickable link)
• In-platform chat: Available through your logged-in 7vv account dashboard.
• FAQ: Answers to common questions are available on the FAQ page.

For data rights requests — such as access, rectification or erasure — please include your registered mobile number or email address so we can verify your identity before processing the request. We aim to acknowledge all privacy-related queries promptly and resolve them within a reasonable timeframe.